FAQs
Find answers to frequently asked questions about all things HATE
HATE gives a voice to things that challenge the human condition…from the day to day inconveniences that irk us, to cultural issues that divide us - the HATE brand has something for everyone.
HATE offers a comprehensive licensing program that gives access to proper use and promotion of our brand. To learn more, visit our Licensing page.
The HATE symbol was the brain child our CEO who recognized the necessity to give a voice to the true emotional state of humans. While there are a myriad of brands boasting love and happiness - HATE fills the urgent need for expression of what has long been a hidden or suppressed emotion.
No, we aren’t selling hate. In fact, we promote love. The love of things we hate about day-to-day life. We do no harm. We use our powers for good.
Grants and donations are handled on a case-by-case basis. Please contact us at info@hatesymbol.org with your request.
When you place your order you will receive an automated email confirmation. You can track the status of your order using that link.
If you contact us within 24 hours and the goods have not yet shipped, you can cancel the order. You should submit a help ticket from the e-mail: orders@hatesymbol.org once your decide to cancel the order. For orders canceled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fees. We will process the refund within a week after receiving your return package.
FYI: It will take a longer time (possibly 1 to 2 weeks depending on which credit card company you possess) to process the refund for the bank if your original payment method is credit card. We will NOT accept order cancellation request if the orders have been shipped.
Volume discounts may be available. These are handled on a case-by-case basis. For inquiries, please contact: sales@hatesymbol.org.
Do you hate what you purchased more than you hate just about anything else? Do you hate that you have to return it? Well, we hate returns, too!
You have 15 days to return or exchange the item you hate just too much to keep it. Return shipping fees are at the customer's own expense. We hate worn, damaged, washed items, and items returned without all original labels attached in original packaging even more than we hate…well anything else! You would hate it too, because we can’t issue a refund if the item is not returned in new condition.
Step 1: Please email our customer service representatives at orders@hatesymbol.org to request the exchange/return.
Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange.
FYI: It will take a longer time (maybe 1 to 2 weeks depending on which credit company you possess) to process the refund for the bank if your original payment method is with a credit card.
Shipping options are clearly stated when you place your order. We currently offer USPS and UPS as shipping options.
Can't find what you're looking for?
We're available 24/7 to answer questions that you may have regarding HATE. (We are virtual, after all!) Our goal is to ensure every customer receives a beneficial and helpful experience with our brand. A member of the HATE team will reach out within 24 hours. We’d HATE to leave you waiting!
Customer Service
orders@hatesymbol.org
Wholesale Inquires
sales@hatesymbol.org
Media Inquires
media@hatesymbol.org